Apply to Office Assistant

You’re the type of person who keeps things organized and moving forward. You know how to stay calm and kind under pressure, whether you’re handling a challenging customer or juggling multiple tasks. You always communicate respectfully, but you’re willing to be direct when needed. You prefer clear guidelines over strict guardrails — you know when to stick to how things are usually done and when it’s right to flex so a customer gets what they need.

At Crouse Concrete, we care about doing great work – and being a great place to work. We deliver high-quality concrete work across residential, commercial, decorative, and outdoor living projects. Our team shows up with integrity, communicates honestly, and treats people and their property with respect. We don’t cut corners — we invest in training, stay current with the latest techniques, and bring a team mindset to every job site.

If this sounds like a team you’d like to be a part of, let's connect!

Responsibilities:

Answer customer calls and emails and guide them on next steps
Schedule estimators and update customers on project timelines
Follow up with customers after estimates to answer questions and keep communication moving
Submit permits and track township requirements to keep projects moving
Send invoices and follow up with customers for reviews
Keep customer and project records accurate and organized in JobTread
Support the office team with general administrative tasks

Qualifications:

Administrative experience required; construction or permitting experience is a plus
Strong customer service skills with the ability to remain calm, direct, and kind under pressure
Able to work Monday to Friday 8am-4pm
Proficiency with JobTread preferred, but not required

What we bring to the table:

Paid Time Off for Holidays
Retirement Plan with 3% Employer Match
Team Events including Family Members
Continued Education & Training Programs
Christmas Gifts and Bonuses

What you bring to the table:

Tenacity: You take ownership of tasks and see them through, making sure nothing falls through the cracks.
Organization: You keep multiple moving pieces in order so the team and customers always know what’s next.
Adaptability: You can switch between tasks without missing a beat. You’re comfortable shifting between tasks to support the team and customers.
Service Mindset: You know great service means providing solutions and leaving people with confidence in the team, even when conversations are tough.

Ready to Support a Team that Delivers Quality?

Apply now or call 717.993.4513

Related Skills/Experience: Administrative Assistant, Office Assistant, Office Coordinator, Office Admin, Permitting, Permit Coordinator, Construction Admin, QuickBooks Online

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This role is primarily in-office since it supports our team and clients. We are located in Lititz, PA. Will this work for you? *

We're looking for someone who's able to work about 40 hours per week, Monday to Friday, between the hours of 8am-4pm. Will this schedule work for you? *

How many years of experience do you have as an Office Assistant or Office Support? *

Describe your office experience, specifically related to answering phones, greeting customers, and supporting office staff. *

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